Blog Entries tagged 'service'

How Not To Do Reputation Management

Don — Tue, 27 May 2008 22:00:00 +0100

I heard a story from a friend the other day that I've seen played out on the Internet dozens of times. A blogger who writes about restaurants wrote a post that was critical of the restaurant.

The restaurant owner's lawyer sent a cease and desist letter, claiming libel. In this case the blogger just folded and took down the post, but put up a copy of the lawyer letter with [...]

SEO Puts $31,752 Additional Profit in Man's Pocket

admin — Wed, 09 Apr 2008 22:00:00 +0100

At least. Which is a pretty good piece of pocket money. I suspect even Warren Buffet would slow down to pick that up.

I attribute this to SEO because even thought it was a change in business process coupled with good SEO that made it happen it could not have happened without SEO.

Fair warning to people looking for "advanced" techniques - they ain't here. [...]

Redbox Gets Customer Service Right

admin — Fri, 04 Apr 2008 22:00:00 +0100

I've given Cari.net a hard time about giving almost good customer service and TracFone for looking like they just don't care about their image. So here is an example of an excellent proactive response to a potentially serious problem. We use Redbox (automated DVD vending jukebox) a lot for kid and probably-do-not-want-to-own (ex: I am Legend) films. It's not perfect, and their online [...]

More Almost Good Cari.Net Customer Service

admin — Thu, 27 Mar 2008 22:00:00 +0100

Sigh. Once again they almost avoid being the rotten apple of my eye. My not so snarky comments in red.

This evening Cari.net will conduct an emergency maintenance window to provide additional protection and redundancy for the C2 Data Center. [Planned emergency maintence window. Nice!] Every attempt is made to provide advance notice of these windows; however, in the inter [...]

Speaking Of Needing A Utility To See if Your Site is Down

admin — Mon, 17 Mar 2008 21:00:00 +0100

Well, when I wrote about this handy utility to see if your site was really down, little did I know that I'd really need to know it right away:

Hmmm, could it be the hosting company:

Well, yes it is. I am soooo disappointed in cari.net right now - year [...]

Funny Walk Customer Service

admin — Wed, 12 Mar 2008 21:00:00 +0100

Apropos of my earlier post on customer service, we just *enjoyed* a brief outage from our generally excellent hosting company, cari.net. Ok, these things happen, it was for an hour or so, and life moves on. And then they send us the post-incident report:

Broadcast storm of undetermined origin caused link flapping which in turn caused HSRP and spanning tree fa [...]

Offshoring Customer Service

admin — Wed, 12 Mar 2008 21:00:00 +0100

I've been travelling with my family up in French speaking Canada so, of course, customer service and communication are in the forefront of my mind. For those of you who look North and see a mirror, let me assure you that in the central right hand part of Canada you'll get a chance to practice your French. Your 18th century French, but still. So, to summarize, [...]

SEO Customer Service

admin — Mon, 11 Feb 2008 00:00:00 +0100

I recently went on a bit of an SEO testing and shopping spree - you've probably read some of the reviews here. And one of the comments I kept making was that nobody would return my emails.

Customer Service Matters

Look, I've been hanging onto that hilarious customer service certificate for a year, knowing that I would use it someday. Because, while [...]